Refund Policy

Last Updated: January 18, 2026

At Amana Mart, customer satisfaction is our top priority. If you are not completely satisfied with your order, this Refund Policy outlines the situations where you may be eligible for a refund.

1. Eligibility for Refund

You may be eligible for a full or partial refund under the following circumstances:

Missing Items: If an item you ordered is missing from the delivery package.
Wrong Item: If you received a different product than what you ordered.
Damaged or Spilled Food: If the food arrived spilled, crushed, or in an inedible condition due to mishandling during delivery.
Quality Issues: If the food is spoiled, stale, or has a foreign object (requires photographic proof immediately upon delivery).
Order Cancellation: If your order is cancelled by the vendor or Amana Mart after payment has been made.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

Change of Mind: If you refuse to accept the order simply because you changed your mind after the food has been prepared.
Unreachable User: If the delivery fails because you were unreachable or provided an incorrect address.
Late Reporting: If the issue is reported more than 24 hours after delivery (for non-perishable items) or after the delivery man has left (for food items).

3. Refund Process

Report: Contact our support team via the app or email within the stipulated time with photos of the issue.
Verification: Our team will review your complaint and verify it with the vendor and delivery hero.
Approval: Once approved, the refund amount will be credited to your account.

4. Refund Timeline & Method

Refunds are processed within 5-10 business days.
The amount will be refunded to the original payment method (Credit Card, bKash, Nagad, etc.) used during the purchase.
If you paid via Cash on Delivery, the refund amount may be added to your Amana Mart Wallet for future purchases.

5. Contact Us

For any refund-related queries, please email us at:

Email: admin@amanamart.com